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IT Helpdesk / Customer Service

Grafton Recruitment
Praca w Małopolskie Stała

Opis

For one of our clients - a global provider of customer experience and technology consulting services, we are looking for an IT Helpdesk / Customer Service person who will be responsible for:


- Providing technical support via phone, chat and email on operating systems (Linux, Mac, Windows, Chrome and Android) using basic operating system troubleshooting techniques

- Assisting employees with troubleshooting and providing solutions to technical and service issues on desktops, laptops, virtual machines and servers.

- Provide system administration support and assist employees with access and account issues based on defined/documented guidelines, policies and procedures.

- Identify and provide information on unique (or) recurring user issues

Wymagania

- 1 or 2 years of telephone and customer handling skills
- Very good level of English - ability to work in English
- Ability to analyse and solve technical problems by investigating potential solutions using troubleshooting skills
- Knowledge of operating systems (Linux, Mac, Windows, Chrome and Android)
- Knowledge of PC architecture/technology
- Good Analytical & Cognitive skills

Lokalizacja

Kraków

Informacje

  • Grafton Recruitment
  • Praca w Małopolskie
  • Kategoria: Produkcja
  • Wynagrodzenie: Od 0 PLN do 0 PLN
  • Rodzaj pracy: Stała