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IT Helpdesk Specialist

Grafton Recruitment
Praca w Małopolskie Stała

Opis

Do you any experience in providing phone, chat and email based technical support? Would you feel good in assisting global technological company's employees in determining problems, and provides resolutions on technical and service problems? If the answare is "YES", don't wait and apply for our offer!

Responsibilities:
- provides Technical remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures
- provides Technical remote support on software and applications to the point of installation and basic use; if required need to escalate or file bug with application owners
- uses troubleshooting techniques to identify network related issues
- provides system administrative support and basic hardware troubleshooting on desktops, laptops, VMs and Servers
- help employees with access & account issues based on defined/documented guidelines, policies and procedures

Wymagania

- any High-school Diploma /Degree
- 1 to 2 year of international calling experience
- technical troubleshooting - 1 to 2 years of experience in troubleshooting issues related to hardware & software issues on at-least one of these operating systems (Linux, Mac and Windows desktop environments, etc)
- candidate should have good multitasking skills and technical knowledge
- good knowledge of English language (minimum B2)

Lokalizacja

Kraków

Informacje

  • Grafton Recruitment
  • Praca w Małopolskie
  • Kategoria: Obsługa klienta
  • Wynagrodzenie: Od 0 PLN do 0 PLN
  • Rodzaj pracy: Stała