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Customer Service Specialist with German / Dutch / French or Spanish - remotely

Grafton Recruitment
Praca w Wielkopolskie Stała

Opis

For our Client, an international, dynamically growing company, we are looking for a new members on the position of Customer Service Specialist.

Responsibilities:
- Handling customer support and technical-support related questions of customers and partners
- Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer
- Help customers with information about the products and services, using relevant call handling protocols
- Ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
- Assist customers or escalate service related issues to the appropriate department in accordance to the client’s processes and procedures
- Ensure compliance to customer Data Privacy and Security Policy
- Communicate positively with team members, customers, and other partners

Wymagania

- Customer Care experience will be a plus
- Positive and enthusiastic personality and approach to work
- Ability to take right decisions, strong sense of ownership and accountability
- Ability to apply creativity to resolving problems
- Willing to learn new skills and grow with the company
- Excellent communication skills (both written and oral), with the ability to communicate professionally
- Both English and second foreign language on the level of B2

Lokalizacja

Poznań

Informacje

  • Grafton Recruitment
  • Praca w Wielkopolskie
  • Kategoria: Produkcja
  • Wynagrodzenie: Od 0 PLN do 0 PLN
  • Rodzaj pracy: Stała